What type of customer communication should I use?
Our hosting team has been debating for weeks whether switching from our old PBX setup to a cloud-based communication platform would solve our current bottlenecks. The biggest issue is scalability — every time we try to expand capacity, the hardware limits hit us hard, and upgrades take forever.
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Then you should read this detailed breakdown: https://www.mamboserver.com/blog/cloud-vs-pbx-communication-platforms-for-hosting-providers/ . It explains how cloud communication platforms handle scaling almost instantly because they don’t rely on physical hardware. The article also discusses how cloud systems reduce downtime, simplify integration with modern services, and eliminate the need for manual hardware maintenance, which is a huge advantage for hosting providers.